{"id":197603,"date":"2025-09-17T18:41:12","date_gmt":"2025-09-17T16:41:12","guid":{"rendered":"https:\/\/drain-master.de\/delete-account-drainmaster-plus\/"},"modified":"2025-11-09T18:31:10","modified_gmt":"2025-11-09T17:31:10","slug":"delete-account-drainmaster-plus","status":"publish","type":"page","link":"https:\/\/drain-master.de\/en\/delete-account-drainmaster-plus\/","title":{"rendered":"Delete account &#8211; DrainMaster Plus"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"197603\" class=\"elementor elementor-197603 elementor-179727\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e11dd4c e-flex e-con-boxed e-con e-parent\" data-id=\"e11dd4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b39542c elementor-widget elementor-widget-text-editor\" data-id=\"b39542c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p>Last update: 17.09.2025<\/p><\/blockquote><p>Do you want to delete your account and the associated data? Here you can find out how to do this quickly and transparently &#8211; either directly in the app or by email. <\/p><div contenteditable=\"false\"><hr><\/div><h2>Quick summary<\/h2><ul data-spread=\"false\"><li><p><strong>Directly in the app<\/strong>: Settings \u2192 Account \u2192 <em>Delete account<\/em><\/p><\/li><li><p><strong>Or by e-mail<\/strong>: Write us from your registered e-mail to <a><strong>info@drain-master.de<\/strong><\/a> with the subject <strong>&#8220;Delete account&#8221;.<\/strong><\/p><\/li><li><p><strong>Processing time<\/strong>: We confirm within 7 days and usually delete <strong>within 30 days at the latest<\/strong>.<\/p><\/li><li><p><strong>What remains?<\/strong> Legally required <strong>billing and accounting data<\/strong> is stored for up to <strong>10 years<\/strong>.<\/p><\/li><\/ul><div contenteditable=\"false\"><hr><\/div><h2>Account deletion options<\/h2><h3>1) In the app (recommended)<\/h3><ol start=\"1\" data-spread=\"false\"><li><p>Open <strong>DrainMaster Plus<\/strong>.<\/p><\/li><li><p>Go to <strong>Settings<\/strong> \u2192 <strong>Account<\/strong>.<\/p><\/li><li><p>Tap <strong>Delete account<\/strong> and follow the confirmation.<\/p><\/li><li><p>You will receive an in-app confirmation.<\/p><\/li><\/ol><blockquote><p>If you have forgotten your password, first use <strong>&#8220;Reset password&#8221;<\/strong> on the login screen.<\/p><\/blockquote><h3>2) By e-mail<\/h3><p>Send us a message from the <strong>e-mail address registered with us<\/strong> to <a><strong>info@drain-master.de<\/strong><\/a> with:<\/p><ul data-spread=\"false\"><li><p>Subject: <strong>Delete account<\/strong><\/p><\/li><li><p>Content: &#8220;Please delete my DrainMaster Plus account.&#8221;<\/p><\/li><li><p>Optional: Reason for deletion<\/p><\/li><\/ul><p>We will confirm receipt and contact you if we need additional verification.<\/p><div contenteditable=\"false\"><hr><\/div><h2>What is deleted?<\/h2><p>In the event of complete account deletion, we will remove or anonymize your data:<\/p><ul data-spread=\"false\"><li><p><strong>Account data<\/strong>: Name, e-mail, optional profile details<\/p><\/li><li><p><strong>App data<\/strong>: Plant profiles, measurements, analyses, settings<\/p><\/li><li><p><strong>Support data<\/strong>: Tickets, message histories<\/p><\/li><\/ul><h3>Exceptions due to legal obligations<\/h3><p>We are <strong>not<\/strong> allowed to delete the following data <strong>immediately<\/strong> because we are required <strong>by law<\/strong> to retain it:<\/p><ul data-spread=\"false\"><li><p><strong>Invoices, payment and tax-related transactions<\/strong><\/p><\/li><li><p><strong>Accounting documents<\/strong><\/p><\/li><\/ul><p><strong>Retention period<\/strong>: generally up to <strong>10 years<\/strong> in accordance with commercial and tax regulations. This data is <strong>blocked for a specific purpose<\/strong> and is no longer used for other purposes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last update: 17.09.2025 Do you want to delete your account and the associated data? Here you can find out how&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","footnotes":""},"class_list":["post-197603","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/pages\/197603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/comments?post=197603"}],"version-history":[{"count":0,"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/pages\/197603\/revisions"}],"wp:attachment":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/media?parent=197603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}