{"id":197603,"date":"2025-09-17T18:41:12","date_gmt":"2025-09-17T16:41:12","guid":{"rendered":"https:\/\/drain-master.de\/delete-account-drainmaster-plus\/"},"modified":"2025-11-09T18:31:10","modified_gmt":"2025-11-09T17:31:10","slug":"delete-account-drainmaster-plus","status":"publish","type":"page","link":"https:\/\/drain-master.de\/en\/delete-account-drainmaster-plus\/","title":{"rendered":"Delete account &#8211; DrainMaster Plus"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"197603\" class=\"elementor elementor-197603 elementor-179727\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e11dd4c e-flex e-con-boxed e-con e-parent\" data-id=\"e11dd4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b39542c elementor-widget elementor-widget-text-editor\" data-id=\"b39542c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<blockquote><p>Last update: 17.09.2025<\/p><\/blockquote><p>Do you want to delete your account and the associated data? Here you can find out how to do this quickly and transparently \u2013 either directly in the app or by email. <\/p><div contenteditable=\"false\"><hr><\/div><h2>Quick summary<\/h2><ul data-spread=\"false\"><li><p><strong>Directly in the app<\/strong>: Settings \u2192 Account \u2192 <em>Delete account<\/em><\/p><\/li><li><p><strong>Or by e-mail<\/strong>: Write us from your registered e-mail to <a><strong>info@drain-master.de<\/strong><\/a> with the subject <strong>\u201cDelete account\u201d.<\/strong><\/p><\/li><li><p><strong>Processing time<\/strong>: We confirm within 7 days and usually delete <strong>within 30 days at the latest<\/strong>.<\/p><\/li><li><p><strong>What remains?<\/strong> Legally required <strong>billing and accounting data<\/strong> is stored for up to <strong>10 years<\/strong>.<\/p><\/li><\/ul><div contenteditable=\"false\"><hr><\/div><h2>Account deletion options<\/h2><h3>1) In the app (recommended)<\/h3><ol start=\"1\" data-spread=\"false\"><li><p>Open <strong>DrainMaster Plus<\/strong>.<\/p><\/li><li><p>Go to <strong>Settings<\/strong> \u2192 <strong>Account<\/strong>.<\/p><\/li><li><p>Tap <strong>Delete account<\/strong> and follow the confirmation.<\/p><\/li><li><p>You will receive an in-app confirmation.<\/p><\/li><\/ol><blockquote><p>If you have forgotten your password, first use <strong>\u201cReset password\u201d<\/strong> on the login screen.<\/p><\/blockquote><h3>2) By e-mail<\/h3><p>Send us a message from the <strong>e-mail address registered with us<\/strong> to <a><strong>info@drain-master.de<\/strong><\/a> with:<\/p><ul data-spread=\"false\"><li><p>Subject: <strong>Delete account<\/strong><\/p><\/li><li><p>Content: \u201cPlease delete my DrainMaster Plus account.\u201d<\/p><\/li><li><p>Optional: Reason for deletion<\/p><\/li><\/ul><p>We will confirm receipt and contact you if we need additional verification.<\/p><div contenteditable=\"false\"><hr><\/div><h2>What is deleted?<\/h2><p>In the event of complete account deletion, we will remove or anonymize your data:<\/p><ul data-spread=\"false\"><li><p><strong>Account data<\/strong>: Name, e-mail, optional profile details<\/p><\/li><li><p><strong>App data<\/strong>: Plant profiles, measurements, analyses, settings<\/p><\/li><li><p><strong>Support data<\/strong>: Tickets, message histories<\/p><\/li><\/ul><h3>Exceptions due to legal obligations<\/h3><p>We are <strong>not<\/strong> allowed to delete the following data <strong>immediately<\/strong> because we are required <strong>by law<\/strong> to retain it:<\/p><ul data-spread=\"false\"><li><p><strong>Invoices, payment and tax-related transactions<\/strong><\/p><\/li><li><p><strong>Accounting documents<\/strong><\/p><\/li><\/ul><p><strong>Retention period<\/strong>: generally up to <strong>10 years<\/strong> in accordance with commercial and tax regulations. This data is <strong>blocked for a specific purpose<\/strong> and is no longer used for other purposes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last update: 17.09.2025 Do you want to delete your account and the associated data? Here you can find out how&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","footnotes":""},"class_list":["post-197603","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/pages\/197603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/comments?post=197603"}],"version-history":[{"count":0,"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/pages\/197603\/revisions"}],"wp:attachment":[{"href":"https:\/\/drain-master.de\/en\/wp-json\/wp\/v2\/media?parent=197603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}