Frequently asked questions
Welcome to our FAQ page! We are delighted that you have chosen the DrainMaster Drip Stand. Here you will find answers to the most frequently asked questions about our drainage table. Our goal is to provide you with the best service and ensure that you get the most out of your DrainMaster. If your question is not answered here, please do not hesitate to contact us directly. We are always here to help you!
Questions about the DrainMaster
When will there be a larger version of the DrainMaster?
Yes, the DrainMaster XL is becoming a reality! We are pleased to announce that the launch of the new DrainMaster XL is planned for this winter. This version offers a generous footprint of 37 x 37 cm. With this extension, we want to give you even more flexibility in plant care.
We will keep you up to date as soon as the DrainMaster XL is available. Until then, you can continue to use the practical solutions from our current DrainMaster and use creative adaptations to optimally position even larger pots.
Stay tuned and look forward to the new DrainMaster XL!
What can I do if my pots are too big for the DrainMaster?
If your plant pots with a base size of more than 24 x 24 cm are too large for our DrainMaster Drip Stand, we have good news for you: there are practical solutions to get around this problem! One option is to choose pots that are tapered towards the bottom. These specially shaped pots fit perfectly on the DrainMaster’s footprint and offer more space for your plants at the top – and yes, they also come in a square shape!
An alternative and perhaps even better idea is to use a conventional coaster. Simply drill a few holes in the saucer, place your plant pot on top and place the whole thing on the DrainMaster. This method ensures that excess water leaking from larger pots is effectively collected in the DrainMaster’s tray and does not run off. This keeps your home clean and your plants optimally cared for.
Can I place several pots on the DrainMaster at the same time?
Yes, you can of course place several pots on the DrainMaster at the same time, as long as they fit together on the specified installation area of 24 x 24 cm. This flexibility allows you to work efficiently and supply several plants at once.
However, if you have a larger number of small pots, we recommend that you consider purchasing several DrainMaster Drip Stands. This is particularly practical if you have more than 20 plants. By using several DrainMasters, you can speed up the watering process considerably and make the best use of your time.
When will there be a larger version of the DrainMaster?
For all those who use our DrainMaster system in a 3×3 setup in their grow box, for example, we have good news: The emptying and maintenance of the trays, even with the rear stands, is well thought out and user-friendly.
Rotate or pull out: The DrainMaster and its trays are designed so that you can easily rotate the tray under the stand to access and empty it without having to move the entire stand. If a bowl is placed directly behind another stand, it can simply be pulled out. This flexibility makes it easy to reach and empty any tray in your setup without disturbing your plants or having to reconfigure them.
Hose connection for easy emptying: The hose connection offers another practical solution. With the option of connecting a hose and attaching it with quick connectors, you can drain the water directly and easily. This is particularly useful to ensure clean and efficient emptying without affecting the plants or the structure.
What is included in the scope of delivery of my DrainMaster set?
Wondering what exactly you get when you order a DrainMaster set? We want to make sure that you know exactly what to expect when your parcel arrives. Here is a clear overview:
Each DrainMaster set is carefully put together to provide you with everything you need for optimal drainage of your plants. The set includes:
- The DrainMaster Drip Stand: The heart of our system, designed for efficient drainage and measurement of EC and pH values to perfect your plant care.
- The bowl: An essential part of every set. The tray catches the run-off water and enables clean and precise monitoring. Their presence in every set underlines our claim to provide a comprehensive solution for your plants.
Please note: If you decide to order a single DrainMaster, please note that it is supplied without the bowl.
Should I use the drip tray or a drain hose under the DrainMaster?
A frequently asked question concerns the decision between using our drip tray or a drain hose under the DrainMaster. Both options have their advantages, but most of our customers prefer the drip tray for good reasons.
Advantages of the drip tray:
- Simple collection and measurement: The collection tray allows you to conveniently collect and analyze the drainage water. This is particularly useful for monitoring the nutritional status of your plants. By measuring the EC and pH values in the drainage water, you can obtain valuable information about the requirements of your plants.
- Easy to use: The tray makes it easy to meet the needs of your plants without having to carry out complex installations.
Advantages of the drain hose:
- Automatic drainage removal: For advanced users who want a circulating system or automatic removal of the drainage water, the hose connection offers a practical solution.
- Extended application possibilities: The hose allows drainage to be fed directly into a larger collection system, which can be beneficial in certain growing scenarios.
For starters and most applications, we recommend the drip tray. It offers you the flexibility to easily organize your plant care and at the same time gain important insights into the water and nutrient balance of your plants. However, if you have specific requirements or are an advanced user, the drain hose can be an interesting alternative.
How do I clean my DrainMaster properly?
Regular and proper cleaning of your DrainMaster Drip Stand is essential to ensure its longevity and functionality and to keep your plants healthy. Here is a simple guide on how to clean your DrainMaster effectively and safely:
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Basic cleaning with water: Start with a basic cleaning by rinsing the Drip Stand and the bowl under running water. This removes loose dirt particles and residual water. For more thorough cleaning, you can also use a soft sponge or cloth.
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Removing limescale stains: For stubborn limescale stains, a mild acid such as citric acid can work wonders. Dissolve some citric acid in water and use this solution to carefully clean the affected areas. Then rinse thoroughly with water to remove acid residues.
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Disinfection: You can use commercially available disinfectants to disinfect your DrainMaster. Make sure that the product is plant-compatible so as not to damage your plants. Spray the disinfectant onto the Drip Stand and the bowl and leave it to work according to the manufacturer’s instructions. Then rinse thoroughly with water.
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Drying: After cleaning and disinfecting, allow the DrainMaster and the bowl to air dry before using them again. This prevents the formation of bacteria or mold in damp areas.
Regular and proper care of your DrainMaster will ensure that it serves you faithfully for a long time and keeps your plants in top condition.
How do I measure the EC and pH value with the DrainMaster?
Controlling nutrients is crucial to get the best out of your plants. With the DrainMaster Drip Stand, you can easily and effectively measure the EC (electrical conductivity) and pH value in the drainage water to monitor the nutrient content and acid-base balance in the substrate of your plants. Here’s how to carry out precise nutrient control:
Step 1: Observe the EBBE phase
Wait until the substrate of your plant is almost dry. You can recognize this by the fact that the plant pot becomes noticeably lighter. This is a sign that it is time for the next watering.
Step 2: FLUT – Water your plant
Water the plant with a prepared water-fertilizer mixture (for example with an EC value of 900µS) until the substrate is completely saturated and excess water is collected in the collection tray of the DrainMaster.
Step 3: Measuring the EC value
Carefully pull out the drip tray and use an EC meter to measure the conductivity of the drainage water. This measurement gives you information about the nutrients dissolved in the water.
Step 4: Evaluation and adjustment
Evaluate the measured EC value (for example, a target value could be 2000µS). If the value is too high, you should reduce the amount of fertilizer the next time you water. In the event of significant deviations, rinsing with fertilizer-free water (e.g. EC value 300µS) may also be necessary. If the value is too low, increase the amount of fertilizer slightly the next time you water.
Step 5: Documentation and repetition
Record your observations and adjustments in writing. This helps you to keep an overview and continuously improve the care of your plants. Then wait for the next EBBE phase before repeating the process.
With this method you can ensure that your plants are always optimally supplied with nutrients. The DrainMaster Drip Stand makes it easy to make the necessary adjustments to keep your plants growing healthy and strong.
Can I also use the DrainMaster for hydroponic systems?
Yes, the DrainMaster is not only an innovative solution for traditional plant care, but also a versatile platform that is ideal for hydroponic systems. As a kind of mini drainage platform, the DrainMaster allows plants to be watered efficiently while ensuring an optimum oxygen supply to the roots.
The DrainMaster opens up exciting possibilities for hydroponics enthusiasts: By integrating a hose system, the DrainMaster can be incorporated into a circulating hydroponic system without the tray. This enables continuous circulation of the nutrient solution, which not only saves water but also ensures a constant supply of nutrients and oxygen to the plants.
Whether you want to set up a stand-alone hydroponic system or integrate the DrainMaster into an existing system, our platform offers the flexibility and efficiency you need. Using the DrainMaster in a hydroponic setup can simplify plant handling and monitoring by providing a clean, controlled environment for growth.
We encourage all hydroponic gardeners to explore the versatility of the DrainMaster to get the most out of their hydroponic systems. With a little creativity and adaptability, the DrainMaster can become a central element of your hydroponic adventure.
Can I use the DrainMaster outdoors?
Yes, definitely! The DrainMaster is not only designed for indoor use, but also shines outdoors. We designed the DrainMaster with versatility and durability in mind. Thanks to the use of high-quality, weatherproof and UV-resistant materials, you can use your DrainMaster Drip Stand outdoors without any worries.
Whether rain, sunshine or changing weather conditions – your DrainMaster can withstand them. The UV resistance ensures that the color and material structure remain intact for a long time, even in direct sunlight. So you can be sure that your DrainMaster will not only remain functional, but also visually in top condition.
However, we recommend protecting the DrainMaster in extreme weather conditions such as strong storms, cold or hail as a precautionary measure to prevent damage from flying objects or extreme loads. With the right care and handling, your DrainMaster will be a faithful companion for your plant care – both indoors and outdoors.
Why does the DrainMaster Drip Stand have its price?
The price of our DrainMaster Drip Stand reflects not just a product, but a philosophy. We made a conscious decision to produce in Germany. This has many advantages, but also a price. Here are a few reasons why the DrainMaster is worth it:
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Fair wages: We stand for social responsibility and pay fair wages to our employees. This not only ensures their well-being, but also promotes the high quality of our work.
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German energy costs: Energy costs in Germany are among the highest in the world. Nevertheless, we have opted for production with solar energy here in Germany in order to guarantee the quality and sustainability of our products.
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High-quality materials: The DrainMaster is made from materials that are known for their durability and robustness. These materials are not used in ordinary products and ensure that your DrainMaster Drip Stand will last you a long time.
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Noble manufacture: Our aim is to offer the best for your plants, and we make no compromises to achieve this. The DrainMaster is the result of precision craftsmanship and a passion for quality, produced in a manufactory that does not shy away from high investment costs. The mold for the DrainMaster Drip Stand alone weighs as much as a small car. We pay attention to every detail and want to create a product for plant lovers that brings out the best in their plants. The DrainMaster is an investment in the future of your plant care that pays off in terms of longevity and sustainability.
Do you offer quantity discounts for bulk orders?
Yes, we understand that larger projects and farms have special requirements and we want to support these ventures in the best possible way. If you run a large farm or plan to order a large quantity of DrainMaster Drip Stands, we are happy to offer volume discounts.
To find out more about our volume discounts and conditions, please send an inquiry to info@drain-master.de. Please enter the desired quantity and all relevant details about your project so that we can provide you with a customized quote.
We look forward to working with you and supporting your major projects with our high-quality products.
Shipping and packaging
How long does it take to ship my DrainMaster?
We know how excited you are to have your DrainMaster in your hands as soon as possible. That’s why we do everything we can to get your order on its way as quickly as possible. Here’s what you can expect:
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Orders placed before 9 a.m.: If you manage to complete your order before 9 a.m. (CET), it will be made ready for dispatch on the same day. We work quickly to ensure that no valuable time is lost.
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Delivery by DHL: As soon as your parcel leaves our warehouse, DHL will take care of transportation. Experience shows that around 80% of our shipments reach their recipients in Germany the very next day. However, please note that there may occasionally be deviations that are beyond our control.
We always strive to exceed your expectations and thank you for your trust in us. If you have any questions about your order or shipping, our customer service team will be happy to help you.
Do we offer neutral shipping?
Yes, definitely! We understand how important discretion and privacy are for our customers. That’s why we at DrainMaster always offer neutral shipping for all orders.
This means that your order will be sent in plain packaging without any eye-catching logos or references to the contents. This way you can be sure that nobody but you will find out what you have ordered. It is important to us that you feel comfortable and safe every step of the way, from ordering to delivery.
Our aim is to offer you a carefree shopping experience where your privacy comes first.