Shipping & Delivery
Prices, shipping costs and delivery information
The prices stated on the product pages include the statutory value added tax
and other price components.
We deliver within Germany and to selected countries of the European Union.
The shipping costs are clearly indicated in the shopping cart system and on the order page.
Graduated shipping costs apply to deliveries within Germany.
We offer free shipping within Germany for orders with a shopping cart value of €99.00 or more.
Separate shipping costs apply to deliveries to other EU countries.
Free shipping is not available outside of Germany.
There are no shipping costs for digital content such as e-books or software.
Return address:
DrainMaster c/o PerformancePlast
Am Park 129
99955 Ballhausen
Delivery time
We deliver discreetly with DHL and Deutsche Post.
(The DHL cash on delivery service is available upon request via email to
[email protected].)
Germany: 1 – 3 working days
Within the EU: 3 – 6 working days
Outside the EU: 10 – 15 working days
Shipping costs
Germany:
- Up to €69.00 order value: €6.90 incl. VAT
- €69.00 – €98.99 order value: €4.90 incl. VAT
- From €99.00 order value: free shipping
Shipping costs within the EU:
EU Zone 1:
Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland,
Czech Republic
- Up to €69.00 order value: €16.90 plus VAT
- €69.00 to €98.99 value of goods: €14.90 plus VAT
- From €99.00 order value: €12.90 plus VAT
EU Zone 2:
Bulgaria, Estonia, Finland, Greece, Ireland, Italy, Croatia,
Latvia, Lithuania, Malta, Portugal, Romania, Sweden, Slovakia,
Slovenia, Spain, Hungary, Cyprus
- Up to €69.00 order value: €19.90 plus VAT
- €69.00 to €98.99 order value: €16.90 plus VAT
- From €99.00 order value: €14.90 plus VAT
Note: Free shipping applies exclusively to deliveries within Germany.
Note: The applicable VAT of the delivery country will be automatically calculated in the shopping cart and at checkout.
Shipping costs Switzerland & Liechtenstein:
- Up to €69.00 order value: €19.90
- €69.00 to €98.99 order value: €16.90
- From €99.00 order value: €14.90
Note: The stated shipping costs for Switzerland and Liechtenstein do not include VAT. Deliveries may also incur customs duties, import charges, and the respective national VAT. These costs are to be borne by the recipient.
Deliveries outside the European Union (third countries):
- Base price: €28.00 per shipment (excluding VAT)
- Surcharge: €4.20 per kilogram started (excluding VAT)
For deliveries to countries outside the European Union,
additional costs may be incurred that are not invoiced by us
and must be borne by you.
These include in particular:
- Import duties and customs
- Import taxes
- Possibly other country-specific fees
These costs are levied directly by the responsible customs or tax authorities
or by the shipping service provider.
Please contact us via [email protected] if you want to order a larger quantity outside the EU. We offer shipping on pallets.
